Contact information
Welcome to TidyHolder.store. At TidyHolder, we believe that exceptional customer service is just as important as offering high-quality products. Whether you have questions before placing an order, need assistance after your purchase, or simply want more information about our products, our support team is here to help.
This Contact Information page explains the best ways to reach us, our support hours, response times, and the types of assistance we provide.
Our Commitment
Customer satisfaction has been at the heart of TidyHolder since our founding in 2022.
Our goal is to provide every customer with:
- Friendly customer service
- Fast response times
- Professional support
- Clear communication
- Reliable order assistance
- Helpful product guidance
We strive to make every interaction smooth, efficient, and pleasant.
Company Information
Business Name
TidyHolder
Website
TidyHolder.store
Established
2022
Business Address
529 Bloor St W
Toronto, ON M5S 1Y5
Canada
Phone Support
Phone Number
(416) 398-1383
If our representatives are assisting other customers, please leave a voicemail including:
- Your full name
- Order number (if applicable)
- Contact number
- Brief description of your inquiry
We will return your call as soon as possible.
Email Support
Customer Service Email
Email is the fastest and most efficient way to reach our customer support team.
For faster assistance, please include:
- Full name
- Order number
- Email used during checkout
- Detailed description of your question
- Photos if reporting product damage or defects
Providing complete information allows us to resolve your request more quickly.
Customer Support Hours
Our customer service team is available during the following hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday
Closed
Messages received outside business hours will be answered on the next business day.
Average Response Time
We understand that timely communication is important.
Our typical response times are:
- Email inquiries: within 24 business hours
- Order questions: within 24 business hours
- Return requests: 1–2 business days
- Refund inquiries: 1–3 business days
- Shipping questions: within 24 business hours
During holidays or peak shopping seasons, response times may be slightly longer.
How We Can Help
Our customer support team is available to assist with a wide range of topics, including:
Product Information
Need help selecting the right bathroom organizer?
We can provide information about:
- Product dimensions
- Installation methods
- Materials
- Features
- Compatibility
- Product recommendations
Order Assistance
If you have already placed an order, we can assist with:
- Order confirmation
- Order status
- Address corrections
- Product availability
- Shipping updates
Shipping Questions
We are happy to answer questions regarding:
- Shipping times
- Delivery estimates
- Tracking information
- International shipping
- Lost packages
- Delivery delays
Returns & Refunds
If you wish to return an item, our team will guide you through the process.
We can assist with:
- Return eligibility
- Return instructions
- Refund status
- Replacement requests
- Damaged products
Product Issues
If your order arrives damaged or defective, please contact us promptly.
Include:
- Your order number
- Photos of the product
- Photos of the packaging
- Description of the issue
Our team will review your request and work toward a fair resolution.
Before Contacting Us
To help us resolve your request quickly, please prepare the following information whenever possible:
- Order number
- Full name
- Email address used during checkout
- Shipping address
- Description of the issue
- Supporting photographs (if applicable)
Providing complete information helps reduce response time.
Shipping Support
For shipping inquiries, please include:
- Tracking number
- Order number
- Delivery address
- Date of purchase
Our support team will investigate your shipment with the carrier if necessary.
Returns Support
When requesting a return, please provide:
- Order number
- Reason for return
- Photos if the product is damaged
- Confirmation that the product remains in eligible condition
Our representatives will explain the next steps.
Business Communications
We also welcome inquiries regarding:
- Business partnerships
- Wholesale opportunities
- Product collaborations
- Supplier inquiries
- Media requests
Please include the purpose of your inquiry in your email subject line.
Customer Feedback
We value every customer's opinion.
Your feedback helps us improve:
- Product selection
- Website experience
- Customer service
- Shipping processes
- Future product development
We appreciate all constructive suggestions.
Privacy
Any personal information you provide while contacting us is handled securely and used only for customer support purposes.
Your information will never be sold to third parties.
Please refer to our Privacy Policy for additional information regarding data collection and protection.
Secure Communication
To protect your personal information:
- Never share your payment card details by email.
- Never send passwords to customer support.
- Only contact us through our official email address listed above.
If you receive suspicious messages claiming to represent TidyHolder, please notify us immediately.
Mailing Address
TidyHolder
529 Bloor St W
Toronto, ON M5S 1Y5
Canada
Contact Summary
Business Name
TidyHolder
Website
TidyHolder.store
Address
529 Bloor St W
Toronto, ON M5S 1Y5
Canada
Phone
(416) 398-1383
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday
Closed
Average Email Response
Within 24 Business Hours
Thank You
Thank you for choosing TidyHolder.
We sincerely appreciate your trust in our products and our team. Whether you are shopping for smart bathroom organization solutions or need assistance with an existing order, we are committed to providing responsive, professional, and friendly customer service every step of the way.
We look forward to serving you and making your experience with TidyHolder.store simple, enjoyable, and worry-free.