Refund policy
At TidyHolder, customer satisfaction is important to us. This Return & Refund Policy explains the conditions and procedures applicable to returns, refunds, damaged products, incorrect orders, and cancellations.
30-Day Return Policy
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the product should generally be in substantially the same condition in which it was received and include the components and accessories supplied with it.
We recommend retaining the original packaging until you are satisfied with your purchase.
Free Returns
TidyHolder provides free returns on eligible purchases within the 30-day return period.
Before returning a product, please contact us at support@TidyHolder.store. Our team will review your request and provide return instructions when approved.
Products returned without following the provided instructions may experience processing delays.
Starting a Return
Please provide:
- Your full name
- Order number
- Email used to place the order
- Product being returned
- Reason for the return
- Photographs where relevant
Once your request has been reviewed, we will provide the next steps.
Damaged or Defective Products
Please inspect your order after delivery.
If a product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.
Include photographs of the product, packaging, and shipping label where applicable.
After reviewing the issue, we may offer an appropriate remedy such as a replacement or refund.
Incorrect or Missing Products
If you receive an incorrect product or an item is missing from your order, contact our support team with your order number and relevant photographs.
We will investigate the issue and provide an appropriate resolution.
Non-Eligible Returns
Returns may be declined where permitted by applicable law when:
- The 30-day return period has expired.
- The product was intentionally damaged.
- Damage resulted from misuse or improper installation.
- The product has been materially modified.
- Essential parts or accessories are missing due to customer actions.
- The return request is fraudulent or abusive.
Nothing in this policy limits mandatory consumer rights provided by applicable law.
Refund Processing
Once an eligible return is received and reviewed, approved refunds will generally be issued to the original payment method.
Please allow approximately 5–10 business days after a refund has been issued for it to appear on your account. Actual timing depends on your bank, card issuer, or payment provider.
Original Shipping Charges
Standard worldwide shipping is free, so there is normally no original standard shipping charge to deduct from an approved refund.
Exchanges
Where direct exchanges are unavailable, you may return an eligible product for a refund and place a new order for your preferred item.
Order Cancellation
If you need to cancel an order, contact us as soon as possible.
We will attempt to cancel orders that have not yet entered fulfillment or shipped. Once fulfillment has progressed too far to stop the shipment, you may need to receive the order and use our standard return process.
Refund Delays
If an approved refund has not appeared after the expected processing period, first contact your bank or payment provider. If they cannot locate the refund, contact us and we will assist you.
Return Policy Abuse
We reserve the right, where legally permitted, to investigate and reject fraudulent or abusive return claims.
Contact
For return and refund assistance:
TidyHolder
529 Bloor St W
Toronto, ON M5S 1Y5
Canada
Phone: (416) 398-1383
Email: support@TidyHolder.store