Shipping policy

At TidyHolder, we aim to provide a straightforward and transparent delivery experience.

Free Worldwide Shipping

We offer free standard shipping worldwide on eligible orders placed through TidyHolder.store.

There is no minimum purchase requirement for our standard free shipping unless otherwise clearly stated during a specific promotion.

Estimated Delivery

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates are provided in good faith but are not guaranteed arrival dates.

Order Processing

Orders may require processing before shipment. Processing includes payment verification, order preparation, packaging, and carrier handoff.

Orders placed during weekends, holidays, or unusually busy periods may require additional processing time.

Tracking

Where tracking is available, tracking details will be provided after shipment.

Tracking systems may require time to display the first carrier update.

International Shipping

We ship to supported destinations worldwide.

International deliveries may pass through customs or other local import procedures. These processes are controlled by local authorities and may occasionally affect delivery times.

Customs, Duties and Taxes

Depending on the destination and applicable law, international orders may be subject to local customs duties, import taxes, or other government charges.

Any applicable charges will be handled according to the requirements displayed during checkout or imposed by the relevant jurisdiction.

Delivery Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Severe weather
Customs inspections
Carrier disruptions
Public holidays
Transportation interruptions
High seasonal shipping volumes
Incorrect delivery information

If your shipment is significantly delayed, contact us so we can help investigate.

Correct Shipping Information

Customers are responsible for providing complete and accurate delivery information during checkout.

Please verify your:

Full name
Street address
Apartment or unit number
City
Postal or ZIP code
Country
Contact details

We will attempt to update information before shipment, but changes cannot be guaranteed once fulfillment has begun.

Lost Packages

If tracking suggests that your package may have been lost, contact us at support@TidyHolder.store.

We may work with the relevant carrier or fulfillment provider to investigate.

If a shipment is confirmed lost, we will provide an appropriate resolution in accordance with applicable policies and law.

Damaged Shipments

If your package arrives damaged, photograph the packaging and product and contact us promptly.

Providing your order number and clear photographs will help us investigate more efficiently.

Multiple Packages

Orders containing several products may occasionally arrive in separate packages.

Separate shipments do not result in additional standard shipping charges.

Failed Delivery

A carrier may make additional delivery attempts, hold a package for collection, or return it when delivery cannot be completed.

Please monitor tracking information and respond promptly to carrier notices.

Contact

For shipping assistance:

TidyHolder
529 Bloor St W
Toronto, ON M5S 1Y5
Canada

Phone: (416) 398-1383
Email: support@TidyHolder.store

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